Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
Returns
- Eligibility:
- Returns are accepted within 14 days from the date of purchase.
- Items must be in their original condition: unworn, unwashed, and with all tags attached.
- For hygiene reasons, underwear, swimwear, and intimate apparel are not eligible for return.
- Process:
- To initiate a return, please visit our website and log in to your account or contact our customer service team at info@printondemand-uae.com / +971 56 126 9823
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- You will receive a return authorization and instructions on how to send the item back.
- Shipping:
- Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or defective items).
- We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.
- Refunds:
- Once we receive and inspect your returned item, we will process a refund to the original payment method within 5-7 business days.
- Shipping fees are non-refundable.
Exchanges
- Eligibility:
- Exchanges are subject to the availability of the item in the desired size or color.
- To exchange an item, please follow the return process outlined above and specify the new item you wish to receive.
- Shipping:
- If the exchange is due to a mistake on our part, we will cover the shipping costs for the replacement item.
- If the exchange is for a different size or color, return shipping costs are the customer’s responsibility.
Damaged or Defective Items
- Report Issues:
- If you receive a damaged or defective item, please contact our customer service team immediately with your order number and a description of the issue.
- We will provide instructions for returning the damaged or defective item and arrange for a replacement or refund.
Non-Returnable Items
- Gift cards
- Sale or clearance items (unless otherwise stated)
- Personalized or custom items
Contact Us
For any questions or further assistance with your return or exchange, please reach out to our customer service team at:
- Email: info@printondemand-uae.com
- Phone: +971 56 126 9823
- Address: Waterfront Market (Fish Market) Corniche Deira Dubai, UAE
We appreciate your understanding and cooperation. Thank you for shopping with us!